What is included in my booking?

Healthy breakfast buffet Use of the spa with its indoor pool, sauna, steam bath, panoramic quiet room, Kneipp foot baths and hydro-massage showers Drinks from the minibar Wi-Fi access throughout the hotel Transfer from and to the post bus station for your arrival/departure Sports bus in the village going to the valley stations for Val Sporz and the Rothornbahn Free phone calls within Switzerland and Europe Cot (please request when booking) Additional bed for children under 5

Lenzerheide is also «Bikerheide»! Sounds good? Then you've come to the right place with your passion for biking. Here you'll find yourself in a paradise of bike parks, bike stores, bike camps and GPS tours. We offer the perfect package for biking vacations - and the wrapping paper around it consists of breathtaking nature. Your plus in summer is: Pump track just outside the hotel Lockable bike room In-house repair workshop and bike washing facility with cleaning equipment Daily laundry service for bikers’ clothing Advice on route planning, bike shops etc. including lots of information By the way: You can use this link to get 10% off bike and equipment hire from our partner Allmountain Sports (directly opposite the hotel).

Was ist a plus for cross-country skiers

The perfectly groomed cross-country ski trail practically runs through our garden. Do you love doing sport in a fantastic winter landscape? Then the cross-country skiing paradise of Lenzerheide is the place for you! So it's time not only to make your tracks here, but also to leave your footprint at the Sunstar Lenzerheide cross-country hotel. Your plus in winter: Ski room with boot warmers Ski waxing facilities & repair workshop Daily laundry service for cross-country skiers Skiers’ corner with tea-making facilities Expert advice on the trails By the way: You can use this link to get 10% off ski and equipment hire from our partner Allmountain Sports (directly opposite the hotel).

What extra services can I book?

We offer the following extras with your booking: Flip flops CHF 7 per pair Dog CHF 25 per day Indoor parking space CHF 15 per day Outdoor parking space CHF 10 per day Off-site municipal car park CHF 5 per day Room service CHF 10 per order Various massages

FAQ

Questions upon questions - we have the answers for you here.

Booking & Price

What is included in my booking?: Healthy breakfast buffet

Use of the spa with its indoor pool, sauna, steam bath, panoramic quiet room, Kneipp foot baths and hydro-massage showers

Drinks from the minibar

Wi-Fi access throughout the hotel

Transfer from and to the post bus station for your arrival/departure

Sports bus in the village going to the valley stations for Val Sporz and the Rothornbahn

Free phone calls within Switzerland and Europe

Cot (please request when booking)

Additional bed for children under 5
What is BikerPlus?: Lenzerheide is also «Bikerheide»! Sounds good? Then you've come to the right place with your passion for biking. Here you'll find yourself in a paradise of bike parks, bike stores, bike camps and GPS tours. We offer the perfect package for biking vacations - and the wrapping paper around it consists of breathtaking nature.

Your plus in summer is:

Pump track just outside the hotel

Lockable bike room

In-house repair workshop and bike washing facility with cleaning equipment

Daily laundry service for bikers’ clothing

Advice on route planning, bike shops etc. including lots of information

By the way: You can use this link to get 10% off bike and equipment hire from our partner Allmountain Sports (directly opposite the hotel).
Was ist a plus for cross-country skiers: The perfectly groomed cross-country ski trail practically runs through our garden. Do you love doing sport in a fantastic winter landscape? Then the cross-country skiing paradise of Lenzerheide is the place for you! So it's time not only to make your tracks here, but also to leave your footprint at the Sunstar Lenzerheide cross-country hotel.

Your plus in winter:

Ski room with boot warmers

Ski waxing facilities & repair workshop

Daily laundry service for cross-country skiers

Skiers’ corner with tea-making facilities

Expert advice on the trails

By the way: You can use this link to get 10% off ski and equipment hire from our partner Allmountain Sports (directly opposite the hotel).
What extra services can I book?: We offer the following extras with your booking:

Flip flops CHF 7 per pair

Dog CHF 25 per day

Indoor parking space CHF 15 per day

Outdoor parking space CHF 10 per day

Off-site municipal car park CHF 5 per day

Room service CHF 10 per order

Various massages

Arrival and departure

How do I get to Lenzerheide by public transport?: For the best and most up-to-date connection, check the SBB app regularly. Enter "Lenzerheide/Lai Post" as your destination.
Alternatively, you can reach us as follows:
Basel/Bern – Zurich – Chur – Lenzerheide Post
Direct connections by IR/IC/EC/TGV from Basel, Zurich, St. Gallen, Hamburg, Brussels and Paris (on Saturdays in winter) as far as Chur. When you arrive by train in Chur, you walk along a covered path leading from the end of the SBB railway platform (in the direction of travel) to the post bus stop, where you change to the post bus. Take the post bus directly to the Lenzerheide/Lai Post stop (journey time: 42 minutes). If you let us know in advance, we are happy to pick you up in the hotel shuttle bus. Alternatively you can reach the Sunstar Hotel Lenzerheide on foot in 5 minutes. 
Lugano – Bellinzona – Chur – Lenzerheide Post
Direct post bus service from Bellinzona to Chur. Then take the post bus (B182) directly to the Lenzerheide/Lai Post stop (journey time: 42 minutes). If you let us know in advance, we are happy to pick you up in the hotel shuttle bus. Alternatively you can reach the Sunstar Hotel Lenzerheide on foot in 5 minutes.
How do I get to Lenzerheide by car?: You can reach us by car as follows:
From Bern/Basel – Zurich
Take the A1/A3-A13 motorway as far as the Chur-Süd/Lenzerheide exit. After driving along the regional road for 15 km, you reach first the lake and then the village of Lenzerheide/Lai. At the entrance to the village (before the Jäggi watch shop and Aurora bakery), turn right into the Voa Sporz (signposted). Follow the road for about 200 m, then the Sunstar Hotel is on the right.
From Lugano – Bellinzona – San Bernardino
Take the A13/E43 motorway as far as the Thusis-Süd exit. Drive from Thusis via Tiefencastel about 20 km to Lenzerheide/Lai. At the end of the village, after the Jäggi watch shop and Aurora bakery, turn left (signposted). Follow the road for about 200 m, then the Sunstar Hotel is on the right.
Where can I park my car?: We offer outdoor and garage parking spaces for a fee. We also provide decentralized municipal parking spaces in winter. Please indicate your preference when booking.

Garage parking at the hotel for CHF 15 per night/vehicle

Outdoor parking at the hotel for CHF 10 per night/vehicle

Municipal parking lot in the village for CHF 5 per night/vehicle (only in winter)
Where can I charge my electric car?: Charging stations for electric cars are available in our garage and the outdoor parking lot. Charging is subject to a charge.
When can I check into my room?: Your room will be available from 4 pm on your day of arrival. If you would like to arrive earlier, you are welcome to park at the hotel (subject to availability) and explore the area. We are happy to store your luggage free of charge. Depending on availability, you may be able to occupy your room earlier. Just contact us. Our Reception desk is staffed until 11 pm. If you are going to arrive after 6 pm, please let us know in advance.

Simple check-in is also possible at our terminal.
By when do I have to vacate my room again?: On your date of departure, please vacate your room by 11 am at the latest. A later check-out can be booked for a small supplement, subject to availability. Please contact Reception. If you would like to check out and then spend the day in Lenzerheide, please park your car in a public car park because we only have limited parking spaces. We are happy to store your luggage free of charge.
A simple check-out is also possible at our terminal.

Food and drink

What is offered for breakfast?: A healthy breakfast buffet awaits you, the perfect start to your day: different kinds of bread, a number of muesli varieties, various egg dishes, fruit, a selection of regional and national cheeses and a range of sausage and cold meats. Along with, of course, all kinds of coffee, fresh fruit juices and fine teas. The buffet and drinks selection also include gluten- and lactose-free options.
For a supplement of CHF 10 per order, you can also enjoy breakfast in your room. Please tell us by 6 pm on the previous evening at the latest if you require this service.
What to do against hunger?: Our two restaurants, Stoiva and Stübli, are open every day. In the evening, the Chämi Bar is also a pleasant place to spend some time. You can see the delicious selection of snacks and drinks here.
Are there also vegetarian and vegan dishes?: Both restaurants offer vegetarian dishes and other options. For vegan food, please let Reception know in advance.
I don't tolerate all foods or have intolerances.: We are happy to cater for your individual needs and conjure up some suitable treats for your taste buds. Just let us know about your food intolerances when you book.

Infrastructure & amenities

Is there a shuttle to the valley stations?: In both summer and winter, the local sports bus will take you free of charge from the hotel to the valley stations for Val Sporz and the Rothornbahn in Lenzerheide.
Where is the hotel located?: The hotel could not be more centrally located. It takes just 15 minutes to walk via the squirrel forest to the beautiful Lake Heid. The Val Sporz valley station is only 10 minutes’ walk away. Walking to the Rothornbahn valley station takes about 20 minutes.
Is there a spa area?: Our spa offers sheer relaxation with its indoor pool, sauna, steam bath and beautiful panoramic room. You can also book a range of massages. Explore our wellness services here.

Open daily from 3 - 8 pm. We are also happy to heat up the sauna earlier for you by prior arrangement. Just let us know.
What do the restaurants offer?: In our Stoiva and Stübli restaurants, you’ll find a range of seasonal and international dishes. Delicious cocktails and aperitifs are served in the Chämi Bar in the evening. Our spacious terrace is an inviting place to relax in the sunshine.
Where can I store my ski and bike equipment?: We are equipped with a storage room, workshop, washing station, laundry service and charging station for you and your bike.
Nor will cross-country and downhill skiers want for anything. There’s a lockable ski room with heated boot warmers, ski waxing facilities, a workshop and a laundry service.
Is there a pump track nearby?: There’s a pump track right in front of the hotel.
What facilities are available in the rooms?: All rooms have a flat screen TV, coffee machine, radio, telephone, minibar, safe, toilet and hairdryer. Other features depend on the room category. Click here to see our range of rooms.
Why is the hotel particularly suitable for athletes?: The hotel is in a brilliantly central location. The cross-country track passes directly by our hotel and various valley stations are within easy reach on foot and/or by using the free local sports bus. You can also set off on numerous mountain bike routes just outside the hotel’s front door. We look forward to sharing our tips and tricks with you when you arrive, for all kinds of summer and winter sports activities. We know all about the footpaths, biking routes, cross-country tracks and ski slopes and are happy to advise you.
I travel with a handicap.: Our entrance lobby and the Restaurant Stoiva are on the ground floor and easily accessible even for the disabled. The rest of the hotel is not entirely accessible and we have no rooms that are ideal for people with a disability. However, please contact us and discuss your needs with us, so that we can tell you about the best option.
We are also committed to the OK:GO initiative and are thus helping to shape the future of inclusive and barrier-free tourism.
Click here for our entry.