The room price includes the breakfast buffet and VAT. The following additional services are also always included:
Depending on the season, the hotel may require payment in advance, and also when you book at the FIX rate (non-refundable rate). Bookings at this reduced rate cannot be cancelled and are charged directly to your credit card.
Up to 15 days before your date of arrival, your booking can be cancelled or amended free of charge (except for the FIX rate and bookings between 26 December and 2 January). From 14 days before your date of arrival, you will incur cancellation charges.
Please note our T&Cs.
The cancellation charge is not lost. The cancellation charge can be deducted from another booking at the same hotel within 12 months. This service is only available for direct Sunstar bookings. It does not apply to reservations made via third-party providers (Booking.com etc.).
Sunstar Hotels offers a four-stage loyalty programme. This allows you to enjoy price reductions of up to 20% and numerous other benefits when you book directly with a Sunstar hotel. To the Sunstar Loyalty Programme.
You don't have a Sunstar Loyalty Card yet? Ask for one at Reception when you check out of the hotel.
Yes, accommodation, including breakfast, for children under 5 is free of charge.
An optional additional bed is available in all rooms.
Yes, and for free. Just mention when you book that you need a cot.
Dogs are welcome here and allowed in all our room categories. Your four-legged friend is welcome in our Chämibar and in the lobby. Restricted access to the Stoiva restaurant, indoor pool and spa. The supplement is CHF 15.00/night (excl. food).
Please include your four-legged friend when you book.
The hotel is easy to reach on public transport.
By rail: Change in Chur from the SBB mainline service to post bus route B182 as far as Lenzerheide/Lai Post (journey time: 42 mins). We will be happy to collect you from the Lenzerheide/Lai Post bus stop in the hotel shuttle bus if you let us know in advance. Alternatively you can reach the Sunstar Hotel Lenzerheide on foot in 5 minutes.
We will collect you free of charge from the Lenzerheide/Lai Post bus stop on request. Please let us know your arrival time in advance.
The hotel has a limited number of outdoor parking spaces (subject to availability & non-reservable) and an indoor car park for which a supplement is payable. Reservations are essential for the indoor car park.
Your room will be ready for you by 3 p.m. on your day of arrival. You are welcome to arrive earlier. Subject to availability, you can park your car here and start exploring the local area.
Early check-in and late check-out both depend on the availability of the room. Late check-out by 5 p.m. can be booked for a charge of CHF 75.00/room.
Just ask at the Reception.
Our Reception is staffed every day until 10.30 p.m.. If you are going to arrive after 10.30 p.m., we would be grateful if you would let us know in advance.
Please vacate your room by 11 a.m. on your day of departure. If you have come by car and wish to spend the rest of the day in Lenzerheide, please park your car in a public car park, because of the limited car parking at the hotel.
Different kinds of bread, a number of muesli varieties, various egg dishes freshly cooked in front of you, fresh fruit, a selection of regional and national cheeses and a wide range of sausage and cold meats. The range of drinks includes various kinds of coffee, fresh fruit juices and selected teas.
Even our breakfast buffet is designed to ensure that your day gets off to a relaxing start. We offer numerous gluten- and lactose-free products.
We are happy to serve you breakfast in your room on request. Please let the Reception know by 6 p.m. the previous evening at the latest.
Supplement CHF 7.00/order
Yes, our Restaurant Stoiva and Restaurant Stübli are open every day.
You can find more detailed information about our wide range of fine food here.
We are happy to cater for your individual needs and conjure up some suitable treats for your taste buds. Please tell us about any food intolerances when you book.
There are always vegetarian dishes and alternatives on our à la carte menu and our gourmet evening menus. For vegan food, please let the Reception know in advance.
You are welcome to opt out of the evening meal by telling the Reception by 12 noon on the same day. We will credit you with the corresponding sum. However, this does not apply to special deals in which the evening meal is included, or for bookings through a tour operator.
The hotel is located in the centre of the village and is about 20 minutes from Lake Heid. The best way to get to Lake Heid is by walking through the Eichhörnchenwald ("Squirrel Forest").
The Val Sporz valley station is 10 – 12 minutes' walk away. The Rothornbahn valley station is about 25 minutes away. In both summer and winter, the free sports bus runs directly from the hotel to the valley stations of the cable cars.
No, because the free sports bus runs directly from the hotel to the valley stations.
Unfortunately not. Instead, it's easy to book your ski pass online where you can take advantage of some good discounts. Order your ski pass here
If you do not have your own Skicard, we are happy to load your online pass on to a Keycard at the Reception. However, if you have booked a package that includes the ski pass, you can still obtain your ski pass at the Reception.
Yes, the hotel has a lift.
Our rooms do not have air conditioning. With night-time temperatures in summer reaching only a maximum of 18 °C, air conditioning is not required.
The hotel is not entirely barrier-free and it does not have rooms that are equipped for the disabled. However, there are no steps in our entrance area or the restaurant. The lobby and the Chämi Bar are only accessible via steps.
You have free access to Wi-Fi throughout the hotel.
We have a large bike room where you can leave your bike. The room has a small workshop, washing facilities and a charging point for e-bikes.
Bike Hotel Lenzerheide
Yes, the hotel has a large, lockable ski room with heated ski boot racks.
Yes, there are two charging stations for electric vehicles in our garage, including 1 TESLA Destination charger. Charging your car is free, but you must pay to reserve an indoor parking space.