Guest assessment

Overall rating
4,3 / 5
  • Rating by Aleksander S.
    from 27.03.2021

    Perfect hotel in Lenzerheide

    Perfect hotel, well connected to the slopes, friendly and helpful staff, gourmet dinner menu, hardly available in other hotels, perfect and big spa, a very well equipped ski room. The dinners were served from 18.30.
  • Rating by Patrick
    from 25.03.2021

    Very Good

    Good: Good value for money, great location and very nice hotel & stay
  • Rating by Louise
    from 11.03.2021

    Nice stay

    Good: Breakfast Location Clean Wellness area Friendly staff in the restaurants

    Bad: Staff at the reception was ok - could expect more considering the stars The dinner at the restaurant was not always great depending on the day or the dish Swimming pool was very cold Beds were okaish - would expect more considering the price
  • Rating by Jon D.
    from 31.01.2021

    A family hotel, but part of a large group.

    The food is better than one would expect.
    Far from the skilifts, but the skibus stops right outside the hotel.
    It bothered me that having the second half of a red wine bottle the next day it was served at room temperature, maybe 23 degrees, each time. Otherwise restaurant service was excellent.
  • Rating by Andrea
    from 17.01.2021

    Exceptional

    Good: Ottima
  • Rating by Magdalena
    from 04.01.2021

    I loved our stay at Sunstar.

    Good: simply perfect

    Bad: The wellness and spa was a little bit too crowdy.
  • Rating by Eileen
    from 28.12.2020

    Friendly staff, good location

    Good: The staff at reception were exceptional and very friendly even though we are foreigners who speak English. They also offered helpful info regarding directions and points of interest. Other places in Switzerland aren't as welcoming. Food and service at the restaurant was great too.

    Bad: Value for money, it was too pricey so I felt you don't get your money's worth. Pool was a bit cold too.
  • Rating by Stephen N.
    from 15.12.2020

    Perfect Ski Hotel

    I stayed at this Sunstar Property on a 3-day ski offer. This offered excellent value for money at a wonderfully located facility that provided a fantastic base to kick off the ski season.

    The location is perfect. 5 mins from the center of town and if you are travelling by public transportation as I was, they will pick you up from the bus station- No problem.

    The hotel is also 5 mins walk from the ski bus stop and no more than 10 minutes walk from the closest lift, if the buses are full, or if you want a good warm up in the am...

    The staff were friendly, professional knowledgeable and multilingual, as is the case with almost all Swiss hotels, but this hotel offered a few "surprise and delight" features that makes it stand out.

    Breakfast is expansive with a variety of hot and cold options and starts at 0730 so that you can catch the first chair...Dinner had wonderful variety (including for vegetarians) and was professionally prepared and presented- So nice to have options OTHER than the standard "Cheese Fondue"

    The hotel has a fantastic wellness facility with sauna and swimming pool that is great to unwind after a long ski day, or if the weather is ugly....

    The ski boot room is big, well lit, warm, with ample space to store your ski kit, a place to tune your edges if so inclined, an outlet to plug in your electric boot liners of bags and enough room for several people to put on their boots and grab skis without feeling as if you are on top of each other. 24hr Access is controlled with your room card and you can exit directly into the garage so no need to clomp through the hotel in ski boots- Nicely designed.

    Ski rental locations are across the street in case you forget something and there is a small grocery store for essentials at 200m

    The wifi signal is excellent and you can use up to 3 devices with the option to add I believe up to 5

    The Minibar in the room is stocked with a variety of soft drinks that are complimentary- HUGE for after ski snacking and a unique feature of SunStar properties...

    There is no single supplement- Ever....Which is RARE in Switzerland (or anywhere)

    And of course the room was immaculately clean, well laid out with multiple outlets to plug un all your kit and a beautiful modern bathroom WITH a balcony- Impressive.

    Sunstar offers a variety of "all-inclusive" ski packages with takes an already strong hotel product and adds a serious value proposition. Worth investigating!
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